Defective Products

Defective Products – Compensation Claims

Suppliers of goods and services must ensure that the goods they supply are of satisfactory quality and fit for purpose, under the Consumer Protection Act 1987 which introduced strict liability for damage arising from defective products in the UK. This act covers consumer goods as well as goods used in the workplace.

A product is considered defective if it did not meet the legitimate expectations of the person using it when it was initially supplied, taking into account the way in which the product was used and any instructions or warnings that might have come with the product.

You can claim compensation if you have been injured as a result of defective products, ranging from faulty brakes on a car; defective white goods, such as a kettle, or toaster, or furniture, such as a faulty stool.

You can also claim compensation if you have been injured by a service provider, such as a Beautician, or Hairdresser. For example, if you ask your Hairdresser to apply a dye to your hair, they should perform a patch test. If after applying the dye, you experience burning and soreness of the scalp, along with hair loss, you may be able to bring a successful claim, if a patch test was not performed.

You can also make a claim even if you were not the one who purchased the defective product, but if you received an injury through a defective product that someone gave to you, or through a product that someone else was using.

Under the Consumer Protection Act you can sue for compensation, death, personal injury and damage to private property, so long as the injury or damage to property exceeds more than £275. The claim would be initially brought against the person/ shop that supplied you with the goods.

A claim needs to be brought within three years of the date that the injury occurred, otherwise it will be disallowed. However, if a claimant discovers that an injury that happened more than three years ago was caused by a defective product within the last three years they might still be able to make a claim.

If you need to make a claim against a defective product, it is advisable to keep the product and any packaging or instructions and the receipt that came with it, take photographs and keep a note of the injuries you have sustained through using the product, and keep note of the expenses that you incur such as loss of earnings, medical expenses and travel expenses to and from hospital.

In order to maximise your potential claim, we would advise that you speak to one of our dedicated personal injury lawyers as soon as possible. Our team can assess your claim and discuss the funding opportunities available to you.

Let Rothera Sharp help with your faulty product claims, call us today on Nottingham 0800 088 6280 or send us an email to